Stato di IG: problemi di trading e segnalazioni di interruzione

Problemi nelle ultime 24 ore

Il grafico seguente mostra il numero di segnalazioni che abbiamo ricevuto su IG in base all'ora del giorno nelle ultime 24 ore. Un'interruzione viene determinata quando il numero di segnalazioni è superiore alla linea di base, rappresentata dalla linea rossa.

I problemi più segnalati

Di seguito sono riportati i problemi più recenti segnalati dagli utenti di IG tramite il nostro sito Web.

• Login (63%)
• Piattaforma di trading (22%)
• Website (13%)
• Ritiri (3%)

Mappa in tempo reale delle interruzioni

Le segnalazioni e i problemi di interruzione più recenti sono originati da

City	Problem Type	Report Time
Stuttgart	Login	9 giorni fa
Brest	Piattaforma di trading	9 giorni fa
Valence	Website	9 giorni fa
Le Puy-en-Velay	Login	9 giorni fa
Elne	Login	9 giorni fa
Paris	Piattaforma di trading	9 giorni fa

Mappa attuale

Discussione comunitaria

Suggerimenti? Frustrazioni? Condividi qui. I commenti utili includono una descrizione del problema, la città e il codice postale.

Fai attenzione ai "numeri di supporto" o agli account di "recupero" che potrebbero essere pubblicati di seguito. Assicurati di segnalare e votare negativamente quei commenti. Evita di pubblicare le tue informazioni personali.

Segnalazioni sui problemi di IG

Ultime interruzioni, problemi e segnalazioni di problemi nei social media:

• 
  11invest (@11invest) segnalati 46 secondi fa

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  DustinDuster (@VVIIIVVIIIVVIII) segnalati 2 minuti fa

  @IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!

• 
  JJ (@investing256) segnalati 4 minuti fa

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  NM1 - (@AimforProfit) segnalati 4 minuti fa

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  dismantle_ (@JJJorange) segnalati 4 minuti fa

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Paul S (@Paul_S1979) segnalati 7 minuti fa

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  wolfofperth (@wolfofperth) segnalati 7 minuti fa

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  The Volatility Viking (@VolaViking) segnalati 9 minuti fa

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  Humaira A (@BuksNCofy) segnalati 10 minuti fa

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  QuantumX (@QuantumStateX) segnalati 10 minuti fa

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Buttercup Serenity (@cthao2101) segnalati 10 minuti fa

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  Tanja Bergermeier (@HPschorr) segnalati 11 minuti fa

  @IGcom Update on Login issues pls !!!!!

• 
  jm (@Helix1985) segnalati 20 minuti fa

  @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

• 
  Dougparkspropertynest (@network_surrey) segnalati 23 minuti fa

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Matt (@MattySP500) segnalati 26 minuti fa

  @IGClientHelp mobile login on iphone not working ?

• 
  Barefooted Rascal (@bushy1113) segnalati 31 minuti fa

  @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) segnalati 31 minuti fa

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  cynicalanalyst (@cynicalanalyst2) segnalati 32 minuti fa

  @11invest @IGcom You're having problems as well?

• 
  George Wood (@GeorgeW31810800) segnalati 33 minuti fa

  @IGcom Down over 30 mins now.

• 
  MB (@MBdaytrading) segnalati 39 minuti fa

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  Dougparkspropertynest (@network_surrey) segnalati 40 minuti fa

  @IGcom is there ANYONE answering your phones or Whatsapp help messages ??!!!… not able to log in to my account via mobile or laptop and am finding it impossible to speak to anyone !!!… now been on hold for 9 minutes !

• 
  Richard Knop (@richardknop) segnalati 41 minuti fa

  Seems both main website and mobile app are down, can't login @IGClientHelp

• 
  Molibar (@Molibar) segnalati 42 minuti fa

  @IGcom So is IG down now, or is it just me?

• 
  Tortoise investor (@InvestTortoise) segnalati 46 minuti fa

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Gagan Kashyap (@kashyapgagan) segnalati 51 minuti fa

  @IGClientHelp @IGClientHelp IGgroup down ?? no update

• 
  Aimless (@Aimlesstrader1) segnalati 52 minuti fa

  @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on

• 
  jelt (@InfoJelt) segnalati 52 minuti fa

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  james kiernan (@jameski07874400) segnalati 54 minuti fa

  @IGClientHelp can’t login via app or web ??

• 
  Noah Silverman, PhD (@noah_phd) segnalati 55 minuti fa

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Dougparkspropertynest (@network_surrey) segnalati 60 minuti fa

  @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!