Arlo inattivo o non funzionante? Problemi, stato e interruzioni

Problemi nelle ultime 24 ore

Il grafico seguente mostra il numero di segnalazioni che abbiamo ricevuto su Arlo in base all'ora del giorno nelle ultime 24 ore. Un'interruzione viene determinata quando il numero di segnalazioni è superiore alla linea di base, rappresentata dalla linea rossa.

I problemi più segnalati

Di seguito sono riportati i problemi più recenti segnalati dagli utenti di Arlo tramite il nostro sito Web.

• Funzionalità online (25%)
• Log-in (20%)
• Arresto dell'app (18%)
• Errore del dispositivo (18%)
• Website (10%)
• Errori (8%)

Mappa in tempo reale delle interruzioni

Le segnalazioni e i problemi di interruzione più recenti sono originati da

City	Problem Type	Report Time
Fort Wayne	Errore del dispositivo	16 ore fa
London	Errori	2 giorni fa
Salinas	Errore del dispositivo	4 giorni fa
Smyrna	Errore del dispositivo	6 giorni fa
Denver	Errore del dispositivo	9 giorni fa
Sanford	Website	9 giorni fa

Mappa attuale

Discussione comunitaria

Suggerimenti? Frustrazioni? Condividi qui. I commenti utili includono una descrizione del problema, la città e il codice postale.

Fai attenzione ai "numeri di supporto" o agli account di "recupero" che potrebbero essere pubblicati di seguito. Assicurati di segnalare e votare negativamente quei commenti. Evita di pubblicare le tue informazioni personali.

Segnalazioni sui problemi di Arlo

Ultime interruzioni, problemi e segnalazioni di problemi nei social media:

• 
  Robbie (@robbie_DM) segnalati 43 secondi fa

  The only thing reliable about our Arlo is knowing that whenever we want to use it, it will tell us that the devices "appear to be offline". @ArloSmartHome

• 
  PDXnowATX (@greynraney) segnalati 55 secondi fa

  @ArloSmartHome any chance we might get a firmware update soon? Constant false “vehicle alerts” are making me cranky. Camera records for 4-5 minutes and there’s literally nothing there. I’ve set the position well below the shaded area and turned sensitivity way down. Not helping

• 
  Ned Mollison (@nedmollison) segnalati 3 minuti fa

  @ArloSmartHome - same contact issues as other tweeters. Trying to subscribe but web, chat, and phone have not worked for days. Please help me give you money & save more nighttime wildlife recordings! (Related: no more subscription reminder emails needed.)

• 
  Gerardo (@airfish777) segnalati 5 minuti fa

  @tron1con @ArloSmartHome I'm running on to the same issue, once the subscription period ended (I never signed up for the subscription) Very frustrating

• 
  Mike.G (@myke_gordon) segnalati 6 minuti fa

  @ArloSmartHome Not happy with customer service. Spent over $400 with home smart security. Not working due to apps updated. Left without security. Cannot connect with new app😡

• 
  Paul B. (@BonefishPaul) segnalati 6 minuti fa

  @ArloSmartHome Suddenly stopped receiving notifications on iOS app. Problem began with latest app version 3.0.1. Kind of important to have notifications. When will this be fixed?

• 
  Jimmy Gregory (@Jim5ta) segnalati 11 minuti fa

  @ArloSmartHome is your website down as I can’t log in it just shows a spinning wheel

• 
  Gerardo (@airfish777) segnalati 12 minuti fa

  @arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.

• 
  Phill Hendry (@phillhendry) segnalati 12 minuti fa

  @ArloSmartHome anyone able to help with UK support? Raised a support case, waiting days on reply, call contact number and jump through automated hoops and wait for 10 mins only for it to cut off due to "technical difficulties" and no live chat for UK either! Awful service.

• 
  MeanestMomOnTheBlock (@MMomOnTheBlock) segnalati 13 minuti fa

  . @ArloSmartHome switching to @ring today Bait & switch sales tactics ruined it 4 me. Waited weeks for CS to return inquiry Would help if agents had language skills

• 
  🗣️ citizenswain 🗣️ (she-her-YO!) (@citizenswain) segnalati 13 minuti fa

  @ArloSmartHome @mbmcrae @reviewed i have just spent 45 minutes on the phone trying to get help with my Arlo account from someone who has only confused me 1000x more than I was when I called. Why are you farming out your customers service to non-english speakers? it's ludicrous. problem NOT resolved.

• 
  Jessica (@jessica_xls) segnalati 20 minuti fa

  @Cole_Hamzat @DataTechSpace @ArloSmartHome Hey Cole. No problem. Pls use the contact form on my website to send a mail about what you need information on. Not sure if you did already as I saw a couple of mails come through this morning.

• 
  AFPILOT (@AFPILOT1) segnalati 20 minuti fa

  @ArloSmartHome support team continues 2 disappoint-Since January I have been trying 2 update my credit card info-exp date changed-with no success-I must have 4 case numbers-latest one 42330551- I'm not sure how good they R at product support-but 4 account support- they R TERRIBLE

• 
  Ed Santiago (@retired_travel) segnalati 21 minuti fa

  @ArloSmartHome your customer service sucks, I regret buying your product. I’ve trying to get help but you don’t respond. Invest in customer service

• 
  Roberto (@bob_in_atlanta) segnalati 23 minuti fa

  @ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?

• 
  Rich Adams (@RichDAdams) segnalati 25 minuti fa

  @ArloSmartHome App is allowing me to select, then it just gets stuck or I have to deselect geofencing every day for it to recheck my GPS location. No error message, just nothing working properly. Will contact support tomorrow, thanks.

• 
  Jose Gonzalez (@JoseDotGonzalez) segnalati 29 minuti fa

  @mbmcrae @ArloSmartHome I have tried it and it never seemed to work for me. It might be user error though. Ill test it again tonight.

• 
  Jason Sutton (@WantAGeek) segnalati 31 minuti fa

  .@ArloSmartHome your products really are terrible. The baby cam shows a live stream that froze at some point in the night. It lags by at least a couple of seconds and quite often, it just sits there trying to connect. You should be ashamed of selling this as a baby safety device

• 
  mypifi (@mypifi) segnalati 32 minuti fa

  @ArloSmartHome seriously I'm getting fed up coming home to find my cameras are offline, I have no confidence in your system and I'm on a subscription with yourselves. Really poor. Why not let the customer choose if they want an update and more importantly be there when it updates

• 
  Love Is Life #YNWA ✡️✡️🕎 (@billsaysthis) segnalati 36 minuti fa

  @ArloSmartHome As a developer I know off by one errors are very common but I’d hope your team could fix the issue on the iOS doorbell app badge count

• 
  Miles Larsen (@Opinionatedwon) segnalati 37 minuti fa

  @ArloSmartHome worst support I have ever seen. 5 open tickets no replies response or answer. Paid for overnight camera and it never came. 8 days and counting....

• 
  Gerardo (@airfish777) segnalati 37 minuti fa

  @arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.

• 
  gh_in_mo (@ghinmo1) segnalati 37 minuti fa

  @BrianfromSTL @googlenest Agreed. I LOVE my @ArloSmartHome setup. Have multiple wifi w 2way audio cams outside. Solar panel powered. Even have a very ancient gen1 of theirs STILL going like a champ. Was wooed by Google in the worst way to buy a Nest doorbell. Please don’t be a fool like me.

• 
  Rachael Eckardt (@rachaeleckardt) segnalati 42 minuti fa

  @ArloSmartHome our baby monitor is unable to be found during set up. We just moved and don’t have original QR code. Can you help?

• 
  Tony (@TonyHolmes) segnalati 48 minuti fa

  @ArloSmartHome Your RMA and support process is 1 of the most fundamentally broken things I’ve ever had the displeasure of working with. One month after raising the initial support ticket, I can finally send the broken item, no idea as to when I might receive the replacement.

• 
  Dave, Not Dave (@davidcouncil) segnalati 50 minuti fa

  @ArloSmartHome It is the same issue on your forums since 2018. Cannot drag cam from inactive to active. Now my smart notifications are off, and I get 100 notifications a day, and my battery dies in 2 weeks. Cannot ignore cars or animals.

• 
  Made By Google (@madebygoogle) segnalati 50 minuti fa

  @diamondg34 Understood. However, this messaging channel is for customers who need help troubleshooting their Google Nest devices. We'd suggest reaching out to @ArloSmartHome for more help.

• 
  markfriedler (@markfriedler) segnalati 59 minuti fa

  Hey @ArloSmartHome love the video doorbell but changing WiFi networks is almost impossible. The doorbell WONT scan the QRcode and there’s no work around. The support is terrible. No answer on phone. Help please

• 
  Rich Adams (@RichDAdams) segnalati 59 minuti fa

  Hey @ArloSmartHome your schedule & geofencing settings have stopped working and I'm having to manually arm & disarm the system... Any update coming to fix this? Using VMB3010r2, H16/H7 cameras & doorbell. With iPhone as my controller.

• 
  Shane van de Boogaard (@php_llc) segnalati 60 minuti fa

  @ArloSmartHome Terrible product and customer service, we're onto our 2nd defective camera light . . .