Stato di Arlo: problemi dei dispositivi e segnalazioni di interruzione

Problemi nelle ultime 24 ore

Il grafico seguente mostra il numero di segnalazioni che abbiamo ricevuto su Arlo in base all'ora del giorno nelle ultime 24 ore. Un'interruzione viene determinata quando il numero di segnalazioni è superiore alla linea di base, rappresentata dalla linea rossa.

I problemi più segnalati

Di seguito sono riportati i problemi più recenti segnalati dagli utenti di Arlo tramite il nostro sito Web.

• Errore del dispositivo (31%)
• Funzionalità online (24%)
• Log-in (17%)
• Arresto dell'app (12%)
• Errori (9%)
• Website (7%)

Mappa in tempo reale delle interruzioni

Le segnalazioni e i problemi di interruzione più recenti sono originati da

City	Problem Type	Report Time
Longmont	Errore del dispositivo	15 ore fa
Longmont	Errore del dispositivo	5 giorni fa
Longmont	Errore del dispositivo	6 giorni fa
Longmont	Errore del dispositivo	7 giorni fa
Longmont	Errore del dispositivo	7 giorni fa
Longmont	Errore del dispositivo	8 giorni fa

Mappa attuale

Discussione comunitaria

Suggerimenti? Frustrazioni? Condividi qui. I commenti utili includono una descrizione del problema, la città e il codice postale.

Fai attenzione ai "numeri di supporto" o agli account di "recupero" che potrebbero essere pubblicati di seguito. Assicurati di segnalare e votare negativamente quei commenti. Evita di pubblicare le tue informazioni personali.

Segnalazioni sui problemi di Arlo

Ultime interruzioni, problemi e segnalazioni di problemi nei social media:

• 
  Merryfield Homes (@MerryfieldHomes) segnalati 33 secondi fa

  @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

• 
  Caleb J Robinson (@calebjrobinson3) segnalati 4 minuti fa

  @ArloSmartHome Yeah, your DMs are sending me generic links for tech support and subscription services. There was nothing addressing the issue of 7 day cloud storage being deactivated on my account.

• 
  716 Fan From 908 (@716_Fan_Frm_908) segnalati 5 minuti fa

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  Zephyr Linda Miller (@Zephyrmiller) segnalati 5 minuti fa

  @ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.

• 
  I am no one. (@mahasitavati) segnalati 8 minuti fa

  @ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.

• 
  dylan (@DylanStratton) segnalati 10 minuti fa

  I’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???

• 
  Jeff Karotkin (@jhkarotkin) segnalati 13 minuti fa

  @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

• 
  Sharee Nicole (@sdottnicole) segnalati 14 minuti fa

  @ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.

• 
  John (@JohnBurke72) segnalati 18 minuti fa

  @ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring

• 
  BeautifulOne (@Beautifulone119) segnalati 19 minuti fa

  @ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME

• 
  Julie Younglove (@YoungloveJulie) segnalati 31 minuti fa

  @ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.

• 
  Mircea Piturca (@mirceadesign) segnalati 31 minuti fa

  @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

• 
  FjR (@fjr2320gmailco1) segnalati 31 minuti fa

  @ArloSmartHome I used to like Arlo, I've spent a considerable amount on their products. NOW they refuse to answer my emails regarding a fault in my £179. Door Bell. It mysteriously stopped working, they gave me a few things to try and resolve this issue, none of them worked.

• 
  Jack Johnson (@JackJoh58480894) segnalati 31 minuti fa

  @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

• 
  F Mendez 🔻 (@fmzurutuza) segnalati 34 minuti fa

  Buenos días @ArloSmartHome tengo un problema con dos de sus cámaras y no puedo contactar con ustedes. Las contrate contraté con Securitas y ahora casi un mes después de darme de baja han dejado de funcionar

• 
  Steven Barczyk (@barczyksm) segnalati 36 minuti fa

  @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

• 
  justin (@BadRammaJamma) segnalati 38 minuti fa

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  Cyndi (@theredwings26jk) segnalati 38 minuti fa

  @ArloSmartHome Resolved the problem everything is back on and working.

• 
  Colin Wheeler (@colinpwheeler) segnalati 40 minuti fa

  @ArloSmartHome Your service is terrible. Cannot send a request without a serial number when the request has to do with your security policy. Your company can't get basic languages right. Sigh, amateur hour at the zoo. Not even counting how unstable your entire platform is.

• 
  Jason Abbate (@JasonBrobbate) segnalati 41 minuti fa

  @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

• 
  Brian (@safcbee) segnalati 46 minuti fa

  @ArloSmartHome Hey! Can anyone reach out and help determine why the batteries in my Arlo Ultra 2 cameras are shockingly bad? The last a matter of days rather than months as advertised..

• 
  Ryan P. Cooney (@ryanpcooney) segnalati 47 minuti fa

  @blackironfitter @ArloSmartHome The hardware has been great. They stopped working when we were -30, but otherwise, I have never had an issue. I have four of them around the house and can monitor very closely, from wherever. No subscription. Hopefully @ArloSmartHome will rethink this.

• 
  Bill Kampouris (@BillKampouris) segnalati 48 minuti fa

  @ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!

• 
  mauriciobond (@mauriciobond23) segnalati 48 minuti fa

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  mrspeeed (@mrspeeed4) segnalati 52 minuti fa

  @ArloSmartHome Product is garbage

• 
  Victorious HazaEL (@Praise2ADONAI) segnalati 53 minuti fa

  @CeriCerilou @shumirunnessa Beware that they may hack your cameras. My cameras were hacked and I was unable to access them. One, they set the image upside down and denied me access to change it. Another, suddenly, the company decided to discontinue service @ArloSmartHome I know 👇🏾 #JustAnotherCoincidence

• 
  Gaaiz (@gaaiz) segnalati 54 minuti fa

  @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.

• 
  Jason Abbate (@JasonBrobbate) segnalati 54 minuti fa

  Curious why @ArloSmartHome ****** their user interface to tears? There was nothing wrong with it you **** heads

• 
  John (@JohnBurke72) segnalati 58 minuti fa

  @ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality

• 
  Citizen Mane (@HoosierFordMan) segnalati 58 minuti fa

  @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware