Stato di Arlo: problemi dei dispositivi e segnalazioni di interruzione

Problemi nelle ultime 24 ore

Il grafico seguente mostra il numero di segnalazioni che abbiamo ricevuto su Arlo in base all'ora del giorno nelle ultime 24 ore. Un'interruzione viene determinata quando il numero di segnalazioni è superiore alla linea di base, rappresentata dalla linea rossa.

I problemi più segnalati

Di seguito sono riportati i problemi più recenti segnalati dagli utenti di Arlo tramite il nostro sito Web.

• Errore del dispositivo (30%)
• Log-in (24%)
• Arresto dell'app (21%)
• Funzionalità online (15%)
• Errori (9%)

Mappa in tempo reale delle interruzioni

Le segnalazioni e i problemi di interruzione più recenti sono originati da

City	Problem Type	Report Time
Boussières	Errori	17 giorni fa
Township of Evan	Log-in	22 giorni fa
Perth	Funzionalità online	29 giorni fa
Olney	Arresto dell'app	30 giorni fa
Longmont	Arresto dell'app	un mese fa
Longmont	Funzionalità online	2 mesi fa

Mappa attuale

Discussione comunitaria

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Segnalazioni sui problemi di Arlo

Ultime interruzioni, problemi e segnalazioni di problemi nei social media:

• 
  🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) segnalati 4 minuti fa

  @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

• 
  RossCreations (@CreationsRoss) segnalati 7 minuti fa

  Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

• 
  Jason Abbate (@JasonBrobbate) segnalati 8 minuti fa

  @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) segnalati 14 minuti fa

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Jason Desaulnier (@Desaulnier27) segnalati 17 minuti fa

  @ArloSmartHome why does the geofencing option for my cameras not work? Please help

• 
  Yossarian is PRO-CHOICE and ANTI-FA (@YossarianV5) segnalati 21 minuti fa

  @ArloSmartHome your "customer service" is non-existent. Three cameras functionally inoperable and I can't get any responses worth a **** within a reasonable (it's been a week) amount of time. Really disappointing.

• 
  Justin Edmead (@JustinEdmead) segnalati 21 minuti fa

  @0zFoggy @ArloSmartHome I completely agree. I am fed up with @ArloSmartHome and seriously considering alternatives. The support has been poor for a long time and is not of the quality you'd expect for the price they charge. Not much tangible problem solving from tier 1 support

• 
  TeeVeeTee (@TeeVeeTee1776) segnalati 22 minuti fa

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  716 Fan From 908 (@716_Fan_Frm_908) segnalati 26 minuti fa

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  justin (@BadRammaJamma) segnalati 28 minuti fa

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  Christopher (@Chris_Y3MX) segnalati 29 minuti fa

  Just learned that as of Jan 1, 2023 @ArloSmartHome is ******* all their customers and the equipment we have installed in going to end up in the trash.

• 
  mauriciobond (@mauriciobond23) segnalati 31 minuti fa

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Joey Bartz (@JoeyBartz) segnalati 31 minuti fa

  @koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.

• 
  Cyndi (@theredwings26jk) segnalati 32 minuti fa

  @ArloSmartHome Resolved the problem everything is back on and working.

• 
  Dante Hinojosa (@dinferno21) segnalati 35 minuti fa

  @ArloSmartHome Worst product ever definitely get a @ring instead

• 
  I am no one. (@mahasitavati) segnalati 37 minuti fa

  @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

• 
  Gaaiz (@gaaiz) segnalati 40 minuti fa

  @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.

• 
  Caleb J Robinson (@calebjrobinson3) segnalati 40 minuti fa

  @ArloSmartHome Yeah, your DMs are sending me generic links for tech support and subscription services. There was nothing addressing the issue of 7 day cloud storage being deactivated on my account.

• 
  Ellen Foster (@ellennnfoster) segnalati 41 minuti fa

  @ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)

• 
  Colin (@wHENigEToFF) segnalati 44 minuti fa

  So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

• 
  Shaun Verses Sheep (@shaunvssheep) segnalati 44 minuti fa

  @ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...

• 
  Melissa (@llprncs) segnalati 47 minuti fa

  @ArloSmartHome @ring I bet ring doorbell would help me set up my doorbell if I got one from them how is Arlo such a piece of junk the entire company no one can help four months later still no doorbell set up

• 
  Brendan Gill (@scribeteach) segnalati 47 minuti fa

  @ArloSmartHome Is there some sort of system-wide firmware update issue?

• 
  Denise (@DeniseGratia) segnalati 49 minuti fa

  @ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.

• 
  LakeShowFresh (@LakeSkol) segnalati 50 minuti fa

  @ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) segnalati 51 minuti fa

  @ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.

• 
  BeautifulOne (@Beautifulone119) segnalati 53 minuti fa

  @ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME

• 
  Christopher Hahn (@ChrisHahn14) segnalati 53 minuti fa

  @ArloSmartHome please have my case #43366554 addressed and handled immediately. 26 cameras, 3 base stations are now useless paperweights costing me thousands of $ because my subscription is not working any longer.

• 
  mauriciobond (@mauriciobond23) segnalati 57 minuti fa

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Steve Lunceford (@dslunceford) segnalati 59 minuti fa

  @ArloSmartHome Terrible new EOL policy. Will never buy another of your products again. I have 5 cameras myself and know of three other families who bought on my recommendation.