Stato di Arlo: problemi dei dispositivi e segnalazioni di interruzione

Problemi nelle ultime 24 ore

Il grafico seguente mostra il numero di segnalazioni che abbiamo ricevuto su Arlo in base all'ora del giorno nelle ultime 24 ore. Un'interruzione viene determinata quando il numero di segnalazioni è superiore alla linea di base, rappresentata dalla linea rossa.

I problemi più segnalati

Di seguito sono riportati i problemi più recenti segnalati dagli utenti di Arlo tramite il nostro sito Web.

• Funzionalità online (25%)
• Log-in (20%)
• Errore del dispositivo (20%)
• Arresto dell'app (18%)
• Errori (10%)
• Website (8%)

Mappa in tempo reale delle interruzioni

Le segnalazioni e i problemi di interruzione più recenti sono originati da

City	Problem Type	Report Time
Longmont	Funzionalità online	9 ore fa
Perkasie	Errori	5 giorni fa
New York City	Errore del dispositivo	8 giorni fa
Salzgitter	Log-in	9 giorni fa
Fort Wayne	Errore del dispositivo	10 giorni fa
London	Errori	11 giorni fa

Mappa attuale

Discussione comunitaria

Suggerimenti? Frustrazioni? Condividi qui. I commenti utili includono una descrizione del problema, la città e il codice postale.

Fai attenzione ai "numeri di supporto" o agli account di "recupero" che potrebbero essere pubblicati di seguito. Assicurati di segnalare e votare negativamente quei commenti. Evita di pubblicare le tue informazioni personali.

Segnalazioni sui problemi di Arlo

Ultime interruzioni, problemi e segnalazioni di problemi nei social media:

• 
  Margee Krebs (@margeekrebs) segnalati 3 minuti fa

  @ArloSmartHome Customer Service is terrible! Doorbell 1 month old, needs replacing. 5 calls, multiple photos uploaded. Was sent only part of what’s needed. @wirecutter might need to rethink this recommendation!

• 
  Adam Fry (@Adski11892) segnalati 5 minuti fa

  @ArloSmartHome Please fix the issue with scrubbing videos in playback on iPad. It’s impossible.

• 
  Margee Krebs (@margeekrebs) segnalati 7 minuti fa

  @ArloSmartHome It’s now 1/18. I have been trying to get my malfunctioning doorbell replaced since 1/7. @wirecutter - Please rethink your recommendation! This is a nightmare!

• 
  Ryan Johnson (@amdphreak) segnalati 10 minuti fa

  @ArloSmartHome why is your indoor camera $99 when the outdoor is the same price, also shoots color night vision, is weather resistant, and battery powered, and every other spec is the same? That indoor camera costs nothing to design and produce, uses the same code-base, etc. Bad!

• 
  Baboon Bill (@BaboonBill) segnalati 11 minuti fa

  Shame on @ArloSmartHome For not taking care of your customer base and providing quality support and bug fixes for your equipment. 30 days of inactive motion detection being sent to smartthings. No fix, No updates and your support is horrendous.

• 
  Eric LaPorte (@Real_MartyMcFly) segnalati 11 minuti fa

  @ArloSmartHome the scheduling feature in your app is horrible. I would think being a leader in security it would be better. Paid lots of money and I have to manually arm and disarm certain parts of the day. Fix it!

• 
  Marianne Duarte (@MarianneDuarte) segnalati 14 minuti fa

  😠 @ArloSmartHome sucks. I've been communicating with @ArloSupportUS for two days now after I stopped receiving push notifications on my iPhone. I have followed all and every step suggested but the issue remains unresolved

• 
  K. Joel Dickson (@jdopines) segnalati 16 minuti fa

  @ArloSmartHome Support system is appalling: a good product is fundamental, but customer services is make or break. A company that tells a customer they are not entitled to help, in home security? Convoluted community access? I planned to expand our system, will find another.

• 
  NFTzzle (@NFTzzles) segnalati 17 minuti fa

  @ArloSmartHome the Arlo nest is the worst product I have ever came across. Unreliable and absolutely garbage

• 
  Marianne Duarte (@MarianneDuarte) segnalati 18 minuti fa

  @ConsumerReports After a week of talks @ArloSmartHome has no idea how to fix the problem. I'm telling you... don't trust @ArloSupportUS

• 
  oojellah (@stefanudziela) segnalati 22 minuti fa

  @ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful

• 
  Eliks (@Eliks) segnalati 26 minuti fa

  @ArloSmartHome Fantastic quality, only when they work!!! But it is ok, just to drop connection, go offline any time without any reason. Stop charging, just because ... I DONT EVEN ******* KNOW WHY????

• 
  kathy tomaino (@chunkloon) segnalati 26 minuti fa

  @ArloSmartHome The feature for giving someone access to the account is not working. When the invitee tries to respond to the email, they get a message that the server is down and to try later. Cannot get any help with this. Called corporate offices and message box is full.

• 
  Sabrina (@nutritiongirlWV) segnalati 29 minuti fa

  @ArloSmartHome I’ve been trying to contact customer service through the app and it won’t work. My question is that we have one of our cameras went bad but we have an older system am I able to buy a new camera and just add it to the old system oh will not be compatible?

• 
  KnitGnosis (@KnitGnosis) segnalati 30 minuti fa

  @ArloSmartHome is pretty terrible and their support sucks. Spent the past hour trying to get support just to be told it requires a subscription then to have 3 agents just leave me on read and leave the online chat.

• 
  Eliks (@Eliks) segnalati 31 minuti fa

  @ArloSmartHome Wrong title - Worst cameras!!

• 
  Lizabeth P. Lewis (@raynie82) segnalati 32 minuti fa

  @ArloSmartHome I have Arlo cameras but I need help. Is there a # to call @llitig8orDWJ

• 
  Eliks (@Eliks) segnalati 32 minuti fa

  @ArloSmartHome Your cameras are ****!

• 
  Sammy Springfield (@TwoScamSam) segnalati 33 minuti fa

  @ArloSmartHome worst company ever! I’ve never encountered this much lack of support from a company

• 
  Aaron LaBeau (biozal/costoda) (@biozal) segnalati 38 minuti fa

  @ArloSmartHome when your app tells me my doorbell has 35 new videos I think someone is trying to break in only to look in the app and see 3 new videos. Please fix your app, it's a terrible experience when you tell me the wrong amount of video updates in notifications.

• 
  Baboon Bill (@BaboonBill) segnalati 40 minuti fa

  I'm not sure why I am seeing all these ads for #arlo products when they do NOT work correctly. Instead of an ad campaign maybe a top notch coding team that can fix your mess of a non existing security system that does NOT work. @ArloSmartHome

• 
  Faith (@GestionV) segnalati 42 minuti fa

  @ArloSmartHome Arlo….. worst customer service I experienced. More a toy than a tool! Arlo doesn’t function if temperatures are too low… we don’t all live in California and this should not be sold North . Bought them, we have to live with them until feed up & throw them in the garbage 🤬

• 
  Lacynda (@lacynda__) segnalati 42 minuti fa

  @ArloSmartHome isn't so smart for the home. I've tried over countless support cases and hours to resolve a simple issue. We're being charged for an Arlo Smart subscription, with none of the subscription services enabled on our accounts! #arloessential #arlosmarthome #arlo

• 
  Mikayla Mason (@MikaylaMason21) segnalati 43 minuti fa

  I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away

• 
  M (@9_THIRTEEN) segnalati 44 minuti fa

  @ArloSmartHome I had my internet go down this past weekend. I had no acces to any of my cameras, no local access, no recodings, nothing. Once your wifi goes out you have nothings with Arlo.

• 
  l3oaussie (@l3oaussie) segnalati 44 minuti fa

  @cjviscito @ArloSmartHome Same here. Good hardware but bad software.

• 
  ExitOnly (@ExtiOnly) segnalati 49 minuti fa

  @ArloSmartHome Hey Guys! Are you serious about the "no support" policy? I can unfortunately not reinstall my arlo-cameras and there seem no help available for me. No support at all :(

• 
  l3oaussie (@l3oaussie) segnalati 54 minuti fa

  @ArloSmartHome Only If excluded the bugged software and slow connection...

• 
  Ira Hilt (@irahilt2) segnalati 57 minuti fa

  @ArloSmartHome This is getting to be the worst devices. Cameras are good. They sent a notification of a vehicle and person on the porch, yet, it took 8 minutes of attempts to get to see wtf was going on at my home. Logging in shouldn't require 10 minutes

• 
  O-POSITIVE (@RealArticulated) segnalati 57 minuti fa

  @ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.